Call center laying off 340 people in Chester
By Blake Belden, Staff Writer
Mar 24, 2014, 15:40
CHESTERFIELD — A call center in Chester that enrolls Americans with affordable health coverage will be cutting back approximately 340 employees by May 9, according to the Virginia Workforce Network.
General Dynamics Information Technology, Inc., contracted by Centers for Medicare & Medicaid Services, issued a notice for the permanent reduction of 344 seasonal employees at its call center in Chester, as listed through the Virginia Workforce Network’s Rapid Response program.
The Worker Adjustment and Retraining Notification Act requires that most employers with 100 or more employees must give notification of plant closures or mass layoffs 60 days in advance to employees who are managers, supervisors, hourly/salaried workers and certain state officials, according to the United States Department of Labor.
Because open enrollment in positions at the call center lasts for a limited time, employees’ contracts were seasonal in order to support customers needing health coverage between October 2013 and March 2014, according to a CMS official.
“The call center will staff up and down over the year to meet consumer demand and maximize operational efficiency,” CMS released in a statement.
Despite the reduced employees, consumers will continue to have all day access to the call center seven days a week.